Question 1

What is included in general cleaning?

Accepted Answer

Our standard cleaning covers wiping all accessible surfaces, exterior appliances, basic dusting, making beds, cleaning bathrooms and kitchens, taking out trash, and vacuuming/mopping floors.

Question 2

What is the difference between recurring cleaning and deep cleaning?

Accepted Answer

Recurring cleaning maintains your home's baseline cleanliness. Deep cleaning is a more intensive service that tackles hard-to-reach areas, baseboards, built-up grime, and interior windows. We recommend a deep clean for your first visit.

Question 3

Do I need to be home during the cleaning?

Accepted Answer

No, you do not need to be home. Most of our clients provide a spare key, door code, or let us in before they leave. We are fully vetted and background-checked.

Question 4

Do I need to provide supplies?

Accepted Answer

We bring all our own professional-grade cleaning supplies and equipment. If you have a specific product you'd prefer us to use, just let us know and leave it out for our team.

Question 5

Do I need to provide clean linens and trash liners?

Accepted Answer

Yes, please leave out clean linens if you'd like your beds changed, and provide any specific trash liners you prefer us to use when replacing your bin bags.

Question 6

How do pets work?

Accepted Answer

We love pets! Just let us know if they will be home. We ask that aggressive or highly anxious pets be secured during the clean for their safety and ours.

Question 7

How does payment work?

Accepted Answer

Payment is securely processed online. We place a hold on your card the day before service, but you are only charged after the cleaning is successfully completed.

Question 8

Can I request add-ons?

Accepted Answer

Yes! Add-ons like inside the oven, inside the fridge, or laundry folding can be added to your quote before the appointment.

Question 9

What happens if my home needs extra time?

Accepted Answer

If your home requires significantly more time than estimated due to current conditions, we will contact you immediately to discuss options and approve any additional fees before proceeding.

Question 10

What areas do you serve?

Accepted Answer

We serve the greater Dallas-Fort Worth area, including Highland Park, University Park, Uptown, Frisco, Plano, Arlington, and surrounding cities.

Question 11

Can I reschedule?

Accepted Answer

Absolutely. You can easily reschedule online or by contacting us. We ask for at least 48 hours notice to avoid any cancellation fees.

Question 12

What if I am not satisfied?

Accepted Answer

We offer a 100% satisfaction guarantee. If you're not happy with any area we cleaned, let us know within 24 hours and we'll return to re-clean it at no extra cost.

Question 13

When should I contact staff instead of using the AI assistant?

Accepted Answer

Our AI can handle most questions, quotes, and scheduling. Please contact our staff directly for complaints, damage claims, unsafe conditions, billing disputes, or custom commercial requests.

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